Canadian Consumer Payments Survey, 2023 - June 2023

Download the Sample Report and Table of Contents

The payments world has been upended over the last three years as a result of the pandemic, the war in Ukraine, supply chain challenges, high inflation and rapidly rising interest rates. These developments have affected, and will continue to affect what Canadian consumers spend their money on, and how they make their purchases.  

Canadian Consumer Payments Survey, 2023, a primary tracking research study conducted online among 2,000+ online adult Canadians, examines the attitudes, payments behaviour and preferences of Canadian consumers across all major payment modalities, looking at the current situation and what consumers expect as the economy faces recession. It provides subscribers with the essential insights into consumer payments in Canada, critical to effective business planning and product development in this turbulent environment. 

Canadian Consumer Payments Survey, 2023 is the most comprehensive consumer payments survey in Canada, and includes an analysis of the awareness, current usage, and future usage intentions of both traditional and emerging payment instruments. The 2023 survey addresses the following forms of consumer payments: 

A strategic resource for payment professionals, Canadian Consumer Payments Survey, 2023 is an essential companion to Canadian Payments Forecast, 2023.

Now in its ninth year of publication, this new report from Technology Strategies International Inc. will provide in-depth insights into consumer payment trends and dynamics in Canada.

About the report
Report Publication date: June 2023
Number of pages: 145 pages of analysis with 140 charts and 40 tables (wide format)
Comprehensive set of data tables included with subscription (3 sets of banners)
Data tables available in April 2023

Companies mentioned in the 2022 report
This report mentions Aeroplan, Aikela, AIR MILES, AliPay, Amazon, American Express, Apple, Bank of Montreal, CAA, Canadian Tire, Cineplex, CurrencyFair, Esso, Ethereum, Fitbit, Garmin, Google, HBC, Huawei, Indigo, Interac, L8star, LG, MasterCard, McDonald's, Metro, Moneygram, Motorola, PayPal, Paysend, Petro-Canada, President's Choice, Remitly, Royal Bank of Canada, Samsung, Scotiabank, Sobeys, Starbucks, Suunto, Swatch, TD Bank, Ticwatch, Tim Horton's Uber, UnionPay, Visa, Wealthsimple, WeChat, Western Union, Westjet, Wise, WorldRemit, XE Money Transfer and Xoom.

Methodology:
Online research
Canadians aged 18 and over
Nationally balanced sample
Sample size, n=2,000+ 
Fieldwork conducted in April 2023 

Contents of the 2022 Report

• The View from 30,000 ft
• Introduction
• Background and Objectives
• How did we do it? – Methodology
• Significance Testing
• Sample Profile
• Detailed Findings
• Payment Preferences
• Bank Branch and ABM Visits
  
• Cash Withdrawals and Usage
• Cheque payments
• Debit, including Visa and MasterCard Debit Ownership and Usage
• Credit Card 
• Contactless Payments
• Mobile Payments
• Online Purchases and Payments
• Wearable Payments
• Online Bill Payments
• Preauthorized Payments
• Prepaid Cards
• Gift Cards
• Loyalty Redemption Payments
• P2P Payments
• International Remittances
• Cryptocurrencies

Download the CCPS 2022 table of contents, methodology and report sample. Note that this sample does not include the structure of the data tables included in the subscription. For more details please contact us at insights@tsiglobalnet.com or by phone at +1 905 617 3049.